★content moderator : Gaming industry★

2021/11/25 10:29:34
content moderator
Teleperformance Malaysia
他のエリア , Malaysia Penang

Responsibilities: [the facts/thing you will be doing potentially as needed by the business]

• Reviewing sensitive advertisements’ contents about Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc.
• Validating; monitoring; filtering; investigating contents with high quality, speed, open-mindedness and accuracy
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Make well-balanced decisions and personally driven to be an effective advocate for our community
• Display a strong bias to doing what’s right for our community in supporting social media’s mission
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements: [the things that you must have]

• Bachelor’s Degree or further education; Diploma with agreed minimum experiences
• Good Communication of English language (reading, listening, writing, speaking), validated by minimum score of English language test (based on mutually agreed external English language test or acceptable approved equivalent ex. TOEIC, IELTS, TOEFL, etc.)
• Native speaker of any of the following languages (Mandarin, Thai, Vietnamese, Japanese, Korean, Hindi, Indonesian, Sinhalese, Burmese, Bahasa Malaysia)
• Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications: [the things that we would love to see you have as a plus to the team]
• Prior working experiences in a relevant field/industry would be a plus
• Possess a good Analytical skill; Optimistic; Resilient; Team player
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported

Maya.kobori@teleperformance.com (Apply with your English CV)

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